Privacy policy

Privacy Policy

Hoarding Direct is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information from you when you:

  • Make an enquiry or request a quote

  • Place an order or engage our services

  • Contact our customer service team

  • Subscribe to our mailing list or promotional campaigns

  • Interact with our website or social media platforms

The information we may collect includes, but is not limited to:

  • Name, company name, and job title

  • Contact details (email address, phone number, address)

  • Project or site details relevant to service delivery

  • Payment or billing information

We only collect personal information necessary to deliver our products and services or to comply with legal obligations.

2. Use of Personal Information

We use your personal information to:

  • Process orders and quotes

  • Arrange delivery and installation of hoarding products

  • Communicate project updates or respond to enquiries

  • Send relevant marketing communications (if consent is provided)

  • Improve our website and customer experience

  • Comply with legal or regulatory requirements

3. Disclosure of Personal Information

We may share your information with:

  • Our delivery and installation contractors

  • Payment gateways or financial institutions

  • IT service providers or website administrators

  • Regulatory bodies where required by law

We do not sell or rent your personal information to third parties.

4. Data Security

Hoarding Direct takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use secure servers, firewalls, and encrypted payment gateways where applicable.

5. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect anonymous usage data, helping us understand site traffic and improve our online services. You can adjust your browser settings to refuse cookies if you prefer.

7. Marketing Communications

You may opt out of receiving marketing communications from us at any time by:

  • Clicking the unsubscribe link in our emails, or

  • Contacting us directly

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The most recent version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or would like to make a complaint or request, please contact:

Hoarding Direct
Email: admin@hoardingdirect.com.au
Phone: 0439 323 992
Address: 2/8 Cutler Court, Brendale Court, QLD, 4500